Shipping & Handling

All orders are normally processed and shipped within 3 business days via USPS First Class Mail unless specified otherwise. 

USA ORDERS

  • $4.00 First Class Flat Rate Shipping
  • FREE SHIPPING on orders over $85!
  • Estimated transit time: 3-10 business days
  • Purchases of gift certificates do not count towards free shipping 

INTERNATIONAL ORDERS

  • Mama Elephant ships worldwide to most countries
  • Shipping rates are calculated based on weight
  • Estimated transit time: 1-6 weeks
  • International transit times vary by country, with some up to 8 weeks

GERMANY, INDONESIA, BRUNEI, MEXICO, SAUDI ARABIA ORDERS

  • $25 Flat Rate UPS International or FedEx International
  • Estimated Transit Time: 5-10 business days
 
Tracking information may not be available once package exits the USA. All International mail will be marked as commercial merchandise. International orders are subject to VAT and/or customs fees upon delivery and is the responsibility of the buyer.  

To maintain fast turnaround times, we are not able to amend/combine orders.

It is the buyer's responsibility to ensure that a correct and complete address is provided. If a package is returned due to an incomplete or incorrect address, we can reship the package and invoice you the fees to resend the package. 

Please allow up to 48 hours for tracking information to be updated. Tracking information will update once it reaches the next checkpoint. 

A package isn't officially considered "missing" until 30 days within the USA or 45 days for International. 

Mama Elephant is not responsible for packages once it leaves our warehouse.

Shipping fees and policies are subjected to change at any time.