All orders are normally processed and shipped within 3 business days via USPS First Class Mail unless specified otherwise. Occasionally, during large promotional events and holiday rush, there may be a slight delay in validating your order, and additional shipping time may be required. USA ORDERS
- $5.00 First Class Flat Rate Shipping
- FREE SHIPPING on orders over $85!
- Estimated transit time: 3-10 business days
- Purchases of gift certificates do not count towards free shipping
GERMANY, INDONESIA, BRUNEI, MALAYSIA, MEXICO, SAUDI ARABIA ORDERS
- Mama Elephant ships worldwide to most countries
- Shipping rates are based on weight.
- Due to COVID-19, commercial flights are limited. Please expect extended delays in shipping times.
- Estimated transit time: 2-8 weeks
- International transit times vary by country
- We only ship FedEx International shipping to these countries
- Estimated Transit Time: 5-10 business days
Tracking information may not be available once package exits the USA. All International mail will be marked as commercial merchandise. International orders are subject to VAT and/or customs fees upon delivery and is the responsibility of the buyer.
To maintain efficient turnaround times, we are not able to amend/combine orders.
It is the buyer's responsibility to ensure that a correct and complete address is provided. If a package is returned due to an incomplete or incorrect address, we can reship the package and invoice you the fees to resend the package.
Please allow up to 48 hours for tracking information to be updated. Tracking information will update once it reaches the next checkpoint.
A package isn't officially considered "missing" until 30 days within the USA or 45 days for International. All claims must be made within 60 days.
Mama Elephant is not responsible for packages once it leaves our warehouse.
Shipping fees and policies are subjected to change at any time.