Returns

Mama Elephant Customer Service: support@mamaelephant.com

Thanks for buying from us! You have 30 days to return new and unused products.

  • You must contact us first to initiate a return. Please include your order number and full name the order was placed under.
  • Only products purchased directly from www.mamaelephant.com are eligible for returns for refunds.
  • Customers are responsible for shippings fees for returns.
  • Refund amount will be reduced by outbound shipping fees, any promotional discounts and offers received that your new order total would not have been eligible for. This includes but not limited to free shipping under the minimum purchase amount and any other promotional offers and discounts.

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If you received a defective product, please contact us so we can make it right!

  • Product must be purchased directly from www.mamaelephant.com or a verifiable Authorized Mama Elephant Retail Partner.
  • Proof of purchase required in order to submit a claim.
  • Claim can only be submitted by original buyer.
  • Normal wear and tear and/or staining of products are excluded from claims. 

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Sorry, we are unable to accept exchanges at this time.